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Passenger Ship Crowd Management Training

Description

Course curriculum

8 sections

M1L1 - Why Crowd Management Matters
M1L2 - Shipboard Emergency Plans
M1L3 - Muster Lists and Emergency Instructions
M1L4 - Command, Control and Emergency Organization

M2L1 - Bridge, On-Scene and Control Functions
M2L2 - Muster Control and Passenger-Movement Personnel
M2L3 - Support Teams: Survival Craft, Medical, Stretcher and Zone Teams
M2L4 - Alarm Signals, Paging and Crew Response

M3L1 - What Is a Crowd? Behaviour in Emergencies
M3L2 - The Crowd Management Framework
M3L3 - Leadership, Authority and Influence
M3L4 - Stress, Panic and Decision-Making

M4L1 - Communication Methods and Physical Presence
M4L2 - Giving Clear and Reassuring Orders
M4L3 - Passenger Announcement Scripts and Updates

M5L1 - Managing Corridors, Staircases and Passageways
M5L2 - Congestion, Bottlenecks and Route Selection
M5L3 - Maintaining Escape Routes and Fire-Door Discipline
M5L4 - Public Rooms, Open Decks and Stairway Control

M6L1 - Passengers Needing Special Assistance
M6L2 - Mobility Assistance, Wheelchairs and Stretchers
M6L3 - Searching Cabins and Accommodation Spaces
M6L4 - Searching Public Spaces and Accountability

M7L1 - Setting Up and Controlling a Muster Station
M7L2 - Keeping Order and Reducing Panic
M7L3 - Passenger Counts, Lists and Reporting
M7L4 - Clothing, Lifejackets and Passenger Readiness

M8L1 - From Muster Station to Embarkation Station
M8L2 - Embarkation, Capacity and Special Attention
M8L3 - Integrated Scenarios and Final Operational Review